Shipping policy

Shipping Commitment

At MOOI, we're dedicated to delivering your beauty essentials with speed, care, and precision. Our shipping policy ensures your products reach you safely and efficiently.

1. Order Processing

  • Orders are processed within 3-4 business days

  • Processing excludes weekends and holidays

  • You'll receive a notification once your order ships

2. Shipping Options

Standard Shipping

  • Delivery time: 8-10 business days

  • Tracking provided via email

  • Affordable and reliable shipping method

3. Shipping Rates

  • Shipping costs calculated at checkout

  • Rates depend on:

    • Delivery location

    • Package weight

    • Selected shipping method

  • Free shipping available on orders over [specific amount]

4. Order Tracking

  • Tracking number sent via email

  • Real-time package tracking available

  • Monitor your package's journey from our warehouse to your doorstep

5. Shipping Coverage

Domestic Shipping

  • Covers all locations within [Country/Region]

  • Standard delivery times apply

International Shipping

  • Available to select countries

  • Longer delivery times may apply

  • Additional customs and import fees may be required

6. Shipping Restrictions

We cannot ship to:

  • P.O. Boxes in certain regions

  • Locations with shipping embargoes

  • Areas with known delivery challenges

7. Shipping Address Changes

  • Contact customer support immediately

  • Address changes possible only before shipping

  • Email: support@mooimakeup.com

8. Damaged or Lost Packages

If you experience issues:

  • Contact support within 48 hours

  • Provide:

    • Order number

    • Detailed description

    • Photos of damaged packaging (if applicable)

  • We'll resolve the issue promptly

9. Delivery Challenges

Potential delays may occur due to:

  • Extreme weather conditions

  • Carrier service interruptions

  • Customs processing

  • Unforeseen logistical challenges

10. Special Handling

  • Fragile items packaged with extra care

  • Temperature-sensitive products shipped with protective packaging

  • Signature may be required for high-value orders

11. Shipping Insurance

  • Optional shipping insurance is available

  • Protects against loss or damage

  • Additional cost at checkout

12. Customer Support

For shipping inquiries:

  • Email: support@mooimakeup.com

  • Phone: [Customer Support Number]

  • Live Chat: Available on the website

13. COVID-19 Considerations

  • Potential shipping delays may occur

  • We follow local health guidelines

  • Contactless delivery options are available

14. Environmental Commitment

  • Eco-friendly packaging

  • Minimal plastic use

  • Recyclable shipping materials

Disclaimer Shipping times are estimates and may vary. MOOI is not responsible for delays beyond our control.

Contact Us Questions about shipping? We're here to help!

  • Email: support@mooimakeup.com